数据驱动助力语言服务，LanguageLine Analytics大显神通

原创丁艺国际翻译动态

2024年07月29日 10:00

LanguageLine Analytics Enhances Data-Driven Decisions for Optimized Language Access Programs

LanguageLine Analytics

增强数据驱动决策，以优化语言服务项目

（图片来自LanguageLine Solutions官网）

MONTEREY, CA – LanguageLine Solutions, the global leader in language access, today announced the launch of LanguageLine Analytics, a powerful new tool within the MyLanguageLine client portal. LanguageLine Analytics empowers organizations to make data-driven decisions and optimize their language access programs in an increasingly diverse world.

近日，语言服务的全球领军者LanguageLine Solutions宣布在其客户门户网站MyLanguageLine上，推出一款功能强大的新工具LanguageLine Analytics。这款工具能赋能企业在日益多样化的世界里，做出数据驱动的决策，优化其语言服务项目。

“LanguageLine Analytics offers our clients the ability to gain a deeper understanding of the audiences they serve,” said Scott W. Klein, President and CEO of LanguageLine Solutions. “This level of understanding allows for unparalleled customization and insight, enabling users to make informed decisions with precision like never before. It’s a game-changer in how data empowers our clients, ensuring they have exactly what they need, when they need it.”

LanguageLine Solutions总裁兼首席执行官Scott W. Klein表示：“LanguageLine Analytics让客户能够更深入地了解他们服务的受众。“这种更深层次的理解能带来无与伦比的个性化服务与见解，从而使客户做出比以往更精准、更明智的决策。”LanguageLine Analytics将改变数据赋能客户的方式，确保客户有需求时，其需求能得到满足。

（图片来自LanguageLine Solutions官网）

Gain Actionable Insights with LanguageLine Analytics

使用LanguageLine Analytics工具获得可执行见解

· Monitor On-Demand Interpreting: Gain quick overviews of all on-demand interpreting, categorized by language, modality and other key metrics.

监控按需口译服务情况：快速获得所有按需口译概况，按语言、模式和其他关键指标分类。

· Track LanguageLine App Usage: Analyze usage patterns and language details specifically for interactions made through the user-friendly LanguageLine App.

跟踪LanguageLine应用程序的使用情况：LanguageLine是一款易于使用的应用程序，LanguageLine Analytics专门分析用户在使用此应用交流时的使用模式和语言详细信息。

· Measure Client Satisfaction: Monitor end-of-session “How Did We Do” survey ratings to gauge user satisfaction and gather valuable feedback.

衡量客户满意度：监控会话结束时的调查评分，用于衡量用户满意度，收集有价值的反馈。

· Optimize Device Usage: Track call and video volume by device type (including month-to-month trends) to ensure devices are always up to date.

优化设备使用效果：按设备类型追踪电话和视频通话量（包括逐月趋势），以确保设备始终保持最新状态。

· Effortless Voice-of-the-Customer (VOC) Management: Simplify VOC submission management with advanced filters for easy retrieval of call records. You can also track the resolution process for each VOC submission.

轻松管理客户之声（VOC）：使用高级筛选器来简化客户之声的提交管理，以便客户轻松检索通话记录。还可以跟踪每个VOC提交的解决过程。

Enhanced Efficiency and Streamlined Workflow

提高工作效率，简化工作流程

LanguageLine Analytics empowers users with interactive and customizable dashboards, real-time insights, next-generation data visualization, and a streamlined workflow. Complex information is transformed into an easily digestible format, helping identify language patterns and usage trends. Additionally, consolidated interpreting and analytics reports eliminate the need for multiple logins, saving valuable time.

LanguageLine Analytics为用户提供交互式个性化的数据界面，提供实时见解、先进的数据可视化技术和简化的工作流程。将复杂的信息转换成一种易于识别的格式，有助于识别语言模式和使用趋势。此外，还能整合口译报告和分析报告，免去多次登录，节省时间。

“LanguageLine Analytics is built on the same advanced search-based technology that powers our internal team,” LanguageLine Chief Technology Officer Jim Boutcher said. “Today we are excited to extend this powerful toolset to our clients. This platform offers near-instant access to detailed performance data just seconds after an interpretation session ends. Just as quickly, it can aggregate and display historical trends spanning years in easy-to-understand formats.”

LanguageLine首席技术官Jim Boutcher表示：“LanguageLine Analytics建立在先进搜索技术基础上，公司内部也在使用这一技术。“现在，我们很高兴能将这一强大的工具集带给客户。口译会话结束后，LanguageLine Analytics可在几秒钟内即时访问口译表现的详细数据。同样，它还可以快速汇总数年的历史趋势，以易于理解的形式显示出来。”

Getting Started with LanguageLine Analytics

LanguageLine Analytics入门

Existing MyLanguageLine portal users can access LanguageLine Analytics immediately. New users can easily sign up at MyLanguageLine.com. For additional support, contact LanguageLine Customer Support by calling 1-800-752-6096 or emailing MyLLSHelp@LanguageLine.com.

MyLanguageLine的已有门户用户可以立即访问LanguageLine Analytics。新用户可以在MyLanguageLine.com网站上轻松完成注册。如需其他支持，请致电1-800-752-6096或发送电子邮件至MyLLSHelp@LanguageLine.com 联系LanguageLine的客户支持。

About LanguageLine Solutions

LanguageLine Solutions简介

LanguageLine has been the world’s foremost provider of language access solutions since 1982. The company offers industry-leading phone, video remote, and onsite interpreting, as well as translation, localization, and testing and training for bilingual staff and interpreters. With a team of over 40,000 professional linguists, LanguageLine is committed to enabling communication and promoting understanding across languages and cultures, 365 days a year. As it spearheads the digital transformation of language access, LanguageLine is the preferred provider to the Fortune 100, North America’s top hospital systems, as well as federal, state, and local agencies in English-speaking countries around the world.

自1982年以来，LanguageLine一直是全球首屈一指的语言服务解决方案提供商。该公司提供行业领先的电话口译、视频远程口译、现场口译，以及翻译、本地化和测试，还为双语员工和口译员提供培训。LanguageLine拥有一支由40,000多名专业语言学家组成的团队，全年365天提供服务，致力于促进沟通、增进不同语言与文化之间的理解，作为语言服务数字化转型的引领者，LanguageLine是北美顶级医院系统、《财富》100强以及全球英语国家的联邦、州和地方机构的首选供应商。

原文网址：

https://www.languageline.com/resources/news/languageline-analytics-enhances-data-driven-decisions-for-optimized-language-access-programs